Data Protection Policy

LISA! Language Travel UK and our international partners are proud to offer a unique, innovative and modern concept and use the latest cutting-edge technology to keep in touch with our clients. Your privacy is of utmost importance to us, and you will find below an outline of our data protection policy explaining how we collect data and what we do with it. Rest assured, we do not pass any information, be it personal addresses, email addresses, telephone numbers, names or any other personal information, on to third parties without your express permission. In addition, data collected by us is only ever used to provide you with the requested services. All colleagues at LISA! are highly trained and familiar with data protection, and we are committed to upholding the principles of discretion outlined within.

As a provider of services for under 18s, we are particularly sensitive to the need to handle data concerning your children with the utmost discretion. Should you wish for your child to travel under another name, for example, to protect their identity for whatever reason, we will keep their true name confidential, even from our colleagues on site at the school and from their host family. We never reveal any personal information whatsoever about our customers to the media or other third parties.

If you LISA! Use language travel services, trust us with your data. In this privacy policy, you will learn what information we collect, what we collect the information about, and what we do with the information we collect. As this is important, you should take the time to read the privacy policy carefully.

In the privacy policy of LISA! Language Travel is explained:

•     Benefits of collecting data for the customer

•     What information is collected

•     Reason for the survey

•     How we use data

•     Which alternatives we offer

•     Where we store the data

•     How to delete the data

We have tried to make the simplest possible presentation possible. However, if you are unfamiliar with terms such as booking, request, online booking form, cookies, IP addresses, and browsers, we encourage you to familiarize yourself with these terms.

structure

1. Legal bases

2. Data collection with LISA!

       a, when do we collect the data

       b, what data do we collect?

       c, why do we collect the data

       d, where is the data stored?

       e, minimum age

3. Data utilization with LISA!

       a, disclosure of the data

       b, data security

       c, storage duration

4. Your rights

 

1. Legal bases

The basis for the privacy policy is the European General Data Protection Regulation

2. Data collection with LISA!

a, when do we collect the data

1.     When booking a language trip: In the booking form you enter your own data, e.g. Name, address, telephone number. Bookings via our web pages are reserved for persons who have reached the age of 18 and thus are fully capable of acting.
2.     When using the free expert advice: When sending an email you send us your email address, when calling your phone number.
3.     When using our website: While you visit our website and pages in the social media, you provide us with indirect data such. Lifetime, Likes, Cookies, IP addresses etc.
4.     When using our search engine for language travel
5.     When rating our language courses, e.g. Your email address

Note:
All information given verbally to our employees during a consultation will not be saved! Exception: You dictate our employees data for a language travel booking, which are entered for you by our employees in a booking form or call us contact options such as telephone number or email.

 

b, what data do we collect?

We are not interested in collecting more data from you than is necessary to fulfill our business purpose and adequately serve you as a customer. So we capture:

•     Just as much data as necessary

•     As little data as possible

If you send us personally identifiable information, such as a request via email or a search query in our language travel search engine, we can further enhance these services - by showing you more relevant search results, helping you to find the best possible language travel offer. We want you, as a user of our services, to understand how we use information and what you have to protect your privacy.

Personal data is e.g.

•     Email address

•     phone numbers

•     addresses

•     Credit card numbers

•     account information

•     IP numbers

Language travel customers (m / f) who visit our website, write an email to us or make a language travel booking with us, trust us in different ways your data:

Before booking:
emails
phone numbers

When booking:
E-mail
personal data
address data
other data

Before booking, we need your email address, postal address or telephone number to respond to your email, letter or phone call.
For the booking we need your personal data in the registration form in order to be able to process the booking. Without these data relevant to the language holiday, it is not possible to book a language holiday.

c, why do we collect the data

We store the data for legitimate interests, e.g. to send you tailor made offers (and not to annoy you with unimportant information) and our obligation of fulfillment, e.g. to be able to meet when booking a language trip. Your data enables a smooth language course. Without data, such as name or date of birth, we can not book and organize a trip for you. The phone number is not mandatory, but we need you to call you in urgent cases (no phone calls) to clarify booking questions.

Reasons at a glance:

For inquiries:

If you ask us by email, by post or by phone, we will save your details so that expert advice can be provided and we can answer all your questions.

For bookings:

We collect and store your data mainly for the purpose of a smooth journey. The use of their data is necessary and necessary for a booking in order to implement the travel contract that you receive with us when booking. So we need data so that we can fulfill our corporate purpose of organizing language trips. Without their data, which is in the nature of nature, we can not organize a language trip for you because we need the data for the booking process. Mainly we use personal data to manage and complete the language travel booking. For this we ask you for the indication of personal data. These are, for example, your name, your e-mail address, your telephone number, which are stored in connection with your language travel booking.

For quality assurance:

our staff will write to you, usually by email, to ask if the trip was organized to their satisfaction or politely and uniquely ask for a review of LISA! Submit a language trip online or complete a small questionnaire.

Free information service:

We use your contact information, usually your email address, to inform you once a year about the new language course program with course location and price overview. The prerequisite for this is that you have agreed. You can unsubscribe from this service easily and conveniently at any time.

Contests:

We generally organize competitions for quality assurance and represent a win-win situation: They rate us online and help us improve the quality of LISA! To improve language courses permanently. We provide high-quality travel, which we give away among the participants in the raffle.

Log data:

If you are from LISA! To call up language content, contact us, or make a language travel reservation, we collect and store certain data in server logs. These logs include, but are not limited to, the following: details of how you have used our services, such as your language search engine search query or phone number, date and time of calls, duration of calls. We use this information to enable us to access our website, to control and administer our systems and to improve the design of our websites. The stored data will be stored anonymously in accordance with applicable legal requirements. The creation of personal user profiles is thus excluded. Data about persons or their individual behavior are not collected here.

IP addresses:

The protection of your privacy is very important to us. Therefore, we have designed our Internet offer in principle so that its use can be anonymous. We use information that we receive and store during your visit to our websites for internal purposes only and to improve the design of the websites. We store the IP address provided by your web browser for a period of seven days in order to detect, limit and eliminate faults or errors {eg. Attacks on our servers). After this period, we delete or anonymize the IP address. We use the IP address strictly strictly earmarked for o.g. Security purposes.

Cookies and similar technologies:

Our partners and we use different technologies to collect and store data when using a LISA! Service. This may also include cookies or similar technologies that identify your browser or device. Cookies are small files that are stored on the hard disk of a visitor. They allow to keep information for a certain period of time and to identify the visitor's computer. For better user guidance and individual performance we use permanent cookies. We also use so-called session cookies, which are automatically deleted when you close your browser. You can set your browser to inform you about the placement of cookies. So the use of cookies becomes transparent for you.

LISA! in principle, does not collect data unless the customers agree and receive added value, such as smooth booking and travel, obtaining important information e.g. Change the times of a flight or the information with price examples about our new program. In the latter case, we will send you an e-mail at most twice a year.

d, where is your data stored?

LISA! Sprachreisen processes personal data on servers located in Germany but also in other countries (EU or sites with Privacy Shield certification). Therefore, we may process your personal information on a server located outside the country in which you live.

e, minimum age

The minimum age for using our site and our service is 18 years. Student language trips are generally booked by parents and are not covered by the pocket money paragraphs. The information provided by the student language trips (ie language courses under 18) are addressed to parents who want to book a language study trip with their children. Parents send us e.g. the name and first name of the traveling minor child. These data are stored with us to fulfill the travel contract.

 

3. Data utilization with LISA!

a, disclosure of the data

Do we sell your data?

No, no way. We do not trade with addresses and dates. We do not provide personal information to companies, organizations or individuals outside the LISA! Language Travel Network continues. Within our sales organization, only those entities will receive your data that they need to fulfill our contractual and legal obligations or to perform their respective duties

Do we share your data with third parties?

Yes, if it is essential for the fulfillment of the contract. The following examples may be mentioned:

1.     Transmission to Service Providers: Relevant data such as name and first name will e.g. to airlines, car rental companies, insurance companies, host families or hotels.
2.     Processors employed by us (Article 28 EU GDPR), in particular in the area of ​​booking systems and IT services, logistics and printing services, who process your data according to our instructions
3.     Public authorities and institutions (tax authorities, embassies of the destination country) in the presence of a legal or regulatory obligation (retention requirements, VISA procurement, obtaining entry requirements)
4.     other bodies for which you have given us your consent to the transfer of data.
5.     Advertising partners and web analytics services such as Google Adsense or Google Analytics

Note about Google Analytics

To customize our website, we create pseudonymous usage profiles using Google Analytics, a web analytics service provided by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA). Google Analytics uses so-called "cookies", which are text files stored on your computer that allow you to analyze the use of the website by you.The information generated by the cookie about your use of this website is usually sent to a Google server Since we have activated IP anonymization on this website, your IP address will be shortened beforehand within the member states of the European Union or in other contracting states of the agreement on the European Economic Area, except in exceptional cases Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity, and other related to website activity and internet usage Services opposite to provide us.
In these purposes, our legitimate interest lies in the data processing. The legal basis for the use of Google Analytics is § 15 para. 3 TMG or Art. 6 para. 1 lit. f DSGVO. The data sent by us and linked to cookies, user IDs (eg user ID) or advertising IDs will be automatically deleted after 14 months. The deletion of data whose retention period has been reached is done automatically once a month. For more information about terms of service and privacy, visit https://www.google.com/analytics/terms/en.html
https://policies.google.com

You can contradict the creation of the pseudonymous user profiles at any time. We point out, however, that in this case you may not be able to use all the functions of this website in full.

There are several ways to do this:
● One way to object to web analytics through Google Analytics is to set an opt-out cookie that instructs Google not to store or use your information for web analytics purposes. Please note that with this solution the web analysis will not be done until the opt-out cookie is saved by the browser. If you want to opt-out now, please click here [Opt-Out]
● You can also prevent the storage of cookies used for profile creation by setting your browser software accordingly.
● Depending on the browser you are using, you have the option of installing a browser plug-in that prevents tracking. To do this, please click here https://tools.google.com/dlpage/gaoptout and install the browser plug-in available there.

Using Google Maps
This website uses Google Maps to display maps, locations and route planning. Google Maps is operated by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. This deployment will allow Google to call external servers in the United States. It is possible that Google logs this server request and continues to use your data entered or collected on our site. For more details on uses and ways to prevent storage and use, please go to the privacy center of google.com: Transparency and Choice, and Privacy Policy.

 

Google Marketing Services
This website uses the Google Adwords service. Google AdWords is an online advertising program provided by Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA ("Google").

As an Adwords customer, we use the Google Remarketing feature. This feature allows us to redirect users of our website to other sites within the Google Display Network (on Google itself, so-called "Google Ads" or other websites) through advertisements based on their interests. For this, the interaction of the users on our website is analyzed, e.g. which offers the user was interested in, in order to be able to present users targeted advertising on other pages even after visiting our website. The insertion of advertising is done through the use of cookies, which are small text files that are stored on the user's computer. With their help, the user behavior can be analyzed when visiting the website and then used for targeted product recommendations and interest-based advertising. The cookies are used to uniquely identify a web browser on a particular computer and not to identify a person, personal data is not stored. You may disable the use of cookies by Google by following the link below and downloading and installing the plug-in provided there: https://www.google.com/settings/ads/plugin.
For more information about Google Remarketing and Google's privacy policy, please visit: https://www.google.com/privacy/ads/.

As an Adwords customer, we also use the Google Conversion Tracking analytics feature. Here Google Adwords sets a cookie for conversion tracking on your computer, provided you have reached our website via a Google ad. These cookies lose their validity after 30 days. They contain no personal data and are therefore not for personal identification. If you visit certain web pages on our website and the cookie has not expired, Google and we may recognize that you clicked on the ad and were redirected to this page. Each Google AdWords customer receives a different cookie. There is therefore no way that cookies can be tracked through the websites of advertisers.

The information collected is used to generate conversion statistics for those AdWords advertisers who have opted for conversion tracking. In the process, Adwords customers learn the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they do not receive information that personally identifies users. If you do not wish to participate in the tracking process, you can prevent the necessary setting of a cookie by generally deactivating the automatic setting of cookies by setting your browser accordingly. You will not be included in the conversion tracking statistics. For more information and Google's privacy policy, please visit: https://www.google.com/policies/privacy/

 

YouTube

Our website uses plugins from the Google-powered YouTube page. Site operator is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit one of our YouTube plug-in-enabled sites, you will be connected to the servers of YouTube. The Youtube server will be informed which of our pages you visited.
If you're logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.
For more information on how to handle user data, please refer to the YouTube Privacy Policy at https://www.google.com/intl/en/policies/privacy

 

b, data security

We are working hard, LISA! To protect language travel and our users against unauthorized access to or against unauthorized alteration, disclosure or destruction of data. In particular, we encrypt many of our services using SSL.

Our privacy policy may change from time to time. We will not restrict your rights under this Privacy Policy without your express consent.

All changes to the privacy policy will be posted by us on this page.

If the changes are material, we will provide an even clearer notification (including, in the case of certain services, an e-mail notification of changes to the Privacy Policy).

In addition, we will keep older versions of this privacy policy for your consideration in an archive.

 

c, storage duration

If necessary, we process your personal data for the duration of our business relationship, which includes the initiation and execution of a contract for the execution of a travel service. In addition, we are subject to various storage and documentation obligations arising from the Civil Code (BGB), the Commercial Code (HGB), the Tax Code (AO) and the EU Package Travel Directive. The deadlines for storage and documentation specified there are two to a maximum of ten years. Finally, the storage period is also judged by the statutory limitation periods, which, for example, according to §§ 195 ff. Of the Civil Code (BGB) usually three years. The storage of your personal data based on your consent takes place until further notice.

 

4. Your rights

You have the right at any time, for reasons arising out of your particular situation, to prevent the processing of personal data relating to you which, pursuant to Article 6 (1) lit. f EU-GDPR (data processing based on a balance of interests) takes place, objecting. This also applies to profiling based on this provision within the meaning of Art. 4 No. 4 EU-GDPR, which can be for customer consultation and support. If you object, we will no longer process your personal data. In addition, you have according to Art. 15 or Art. 21 EU-GDPR a permanent right of withdrawal to your consent to data processing for further purposes, should you have given us a consent of this form.

Please contact us in these cases

LISA! Study Abroad UK

Dep. 158 Office 6, Slington House
Rankine Road

Basingstoke

RG24 8PH,
United Kingdom
Tel.: 01256 689721
Fax: 01256 651121
www.lisa-travel.co.uk
E-Mail: team@lisa-travel.co.uk